We hope you love what you’ve ordered, but we’ve made the return process easy in case you’re not 100% satisfied.

1. How long do I have to make a return?

You have 15 days to make a return. You must send back and upload the return tracking number within 15 days from the date of purchase.

2. What is the return method, and do I have to pay a return shipping charge?

Yes, you will pay the return shipping charges.

Note:

To ensure a smooth and timely refund process, please ensure that the item you return matches the details listed on your request. Any discrepancies may cause delays or prevent us from being able to process your refund.

3. Can I still return items if they are worn or damaged, or have the tags removed?

Return Requirements for Returnable Items:

• Apparel: Items must be in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker (if applicable) intact.
• Other categories: The items must be returned in brand-new condition with the original packaging.

1. Please note that customized items cannot be returned or exchanged. In addition, order cancellation for customized items is not supported.
2. Items marked as non-returnable cannot be returned. This does not affect your statutory rights.
3. If you have received a faulty, damaged, or incorrect item, please contact Customer Services within 24 hours of receipt; this does not affect your statutory rights.

Note:

1. When a returned item arrives at our warehouse, we will inspect and/or test it. If we find that it does not meet the return requirements, such as but not limited to washed, damaged, unsealed, activated, removal of the original tags attached, damage to the hygiene sticker, or any other situation we deem the product not suitable for resale, ZAHA will not be able to offer you a refund. In such a case, we will return the product to you at your cost. In this instance, we will deduct the return shipping fee of PKR 250 from the refunds of other items in the same order that have passed the quality inspection and are deemed refundable. If there are no such items or the refund amount is insufficient to cover the shipping fee, ZAHA may, at its discretion, offer to bear the remaining cost of return shipping as a gesture of goodwill.

2. In exceptional cases, we may, at our sole discretion, out of a gesture of goodwill, offer a partial or full refund on the returned item even if it does not meet our refund requirements instead of sending it back to you.

3. Statutory rights: Right of withdrawal or cooling-off period

You always have the right to withdraw from your order within 14 days, without giving any reason, from the day of the delivery of the last product(s) in your order. The easiest way to exercise your right of withdrawal is to complete this form.

However, you can also withdraw by contacting our customer service and indicating your decision to withdraw from your order before the withdrawal period has expired.

Effects of withdrawal:

You shall send back the products no later than 14 days from the day you communicated to us your decision to withdraw.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Refund and cost of returning:

If you choose a more expensive delivery method than the standard delivery method offered, the extra cost of such delivery costs will not be refunded. The handling fee will not be refunded.

You will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately PKR 250/-.

4. How will I get my refund?

1. Your request will be processed within 14 days after we receive your return.

During sales season, it may take longer for your returns to be processed. Your refund will be delayed by approximately 3 to 5 working days. We apologize for any inconvenience.

2. If you have not agreed otherwise with our Customer Service:

Any refunds resulting from our extension of the legal withdrawal period (15 days) may be made directly as a “credit” on your customer account at your election. You can then deduct the amount of your refund from your next order.

As soon as your refund is processed, you will receive a confirmation email or text.

Note:

1. We only refund the standard delivery fees. Any additional costs resulting from your choice of a type of delivery other than the least expensive are non-refundable.

2. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

If you have any problems with your return, please contact Customer Service within 15 days of the date of purchase; this will not affect your statutory rights.

Refunds

Once your return is received and inspected, we will send you an email/text to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit/debit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, don’t hesitate to get in touch with us at contact@zahaapparel.com

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at contact@zahaapparel.com and send your item to R-16, Near Al-Mustafa Hospital, 13-D-1, Gulshan-e-Iqbal, Karachi.

Shipping Returns

To return your product, mail it to R-16, Near Al-Mustafa Hospital, 13-D-1, Gulshan-e-Iqbal, Karachi.

Need help?

Contact us at contact@zahaapparel.com for questions related to refunds and returns.